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FAQ - About Purchasing Stokke Products
1. What are the sales points for Stokke products?
Stokke® products are available at selected retailers across Hong Kong Island, Kowloon and the New Territories. You can also shop our full range online anytime.
For assistance, contact our customer service team via WhatsApp at +852 3899 2080.
2. What are the features of Stokke products?
Stokke® combines distinctive design with ergonomic functionality to deliver comfort, safety and lasting quality in every product.
3. How can I register the warranty for Stokke products after receiving them?
For your convenience in parenting, most Stokke products come with warranty. If you want to learn more about warranty information and details, Please visit the below link to access the product information: https://www.stokke.com/en-hk/login?origin=%2Fwarranty
4. What should I do if I receive a Stokke product and discover a problem?
If you encounter any issues with the received goods (such as product damage, installation problems, etc.), please keep the purchase receipt and the product serial number. Please feel free to contact our customer service team for assistance at +852 3899 2080 (WhatsApp enquiries only).
5. How can I purchase Stokke products, and is delivery arranged?
Customers who purchase Stokke® products online can enjoy free delivery on orders of HK$350 or above. Please note that this offer applies only to local Stokke® Hong Kong orders. For enquiries, contact our customer service via WhatsApp at +852 3899 2080.