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FAQ - About Purchasing Stokke Products
1. What are the sales points for Stokke products?
Stokke has different distribution points in Hong Kong Island, Kowloon, and the New Territories. No matter where you are, you can easily find nearby displays or retailers to experience our products. Of course, you can also browse various products on our official flagship online store. Even if you are at home, you can choose your favorite Stokke products anytime through your mobile phone or computer. If you have any questions during the purchasing process, please feel free to contact our customer service team at +852 3899 2080 (WhatsApp enquiries only).
2. What are the features of Stokke products?
Stokke products are characterized by their unique design and ergonomic principles, and designed with details and functional, providing a comfortable and safety. This focus on quality and durability ensures that all products are of outstanding quality.
3. How can I register the warranty for Stokke products after receiving them?
For your convenience in parenting, most Stokke products come with warranty. If you want to learn more about warranty information and details, Please visit the below link to access the product information: https://www.stokke.com/en-hk/login?origin=%2Fwarranty
4. What should I do if I receive a Stokke product and discover a problem?
If you encounter any issues with the received goods (such as product damage, installation problems, etc.), please keep the purchase receipt and the product serial number. Please feel free to contact our customer service team for assistance at +852 3899 2080 (WhatsApp enquiries only).
5. How can I purchase Stokke products, and is delivery arranged?
Customers who purchase Stokke® products online can enjoy free delivery on orders of HK$350 or above. Please note that this offer applies only to local Stokke® Hong Kong orders. For enquiries, contact our customer service via WhatsApp at +852 3899 2080.